Category: Blog

Because of the emergence of chatbots, you can revolutionize the way you cater to your customers and improve their overall experience with your eCommerce business. As machine learning and artificial intelligence keep improving, chatbots are now smarter than ever, and you should take advantage of these technologies for your eCommerce success. Is investing in chatbots […]

It is every business’s goal to deliver exemplary customer service unlike any other. While they may have their marketing strategies and high-quality products to rely on to boost their sales, the truth remains that customer satisfaction will always play a significant role in achieving that. The thing about ventures is that it is a two-way […]

While automation and artificial intelligence may appear difficult for a small or medium-sized firm owner, adopting chatbots may increase a business’s return of investment (ROI).  Chatbots are intrinsically tied to huge technological firms like Google and Amazon.  Because of this, many people believe that AI-based chatbots are strictly associated with large, multi-million corporations. As a […]

Okay, storytime: you went on a website, clicked the live chat option, left your email address, and heard crickets until about 48 hours later, where a representative tells you something you already knew, and now you’re back to square one. This has happened to countless irate customers, and it’s time things change for the better. […]

If you want to catch up with customer demands and industry competition, then it’s time to incorporate chatbots into your business. While it’s true that humans can perform adequate customer care, chatbots can provide it at a level that humans simply cannot achieve. But how much better could they really be? Would the investment be worth […]

Did you know that conversational chatbots can keep your business open 24/7? They can provide customer service, answer questions, and give recommendations to your customers. This is all done through the use of artificial intelligence (AI). Using chatbots, your company can listen to customers and respond in real-time. But what are chatbots, and how do you […]

Do you run a small business with a small budget, but a big heart and a big desire to amp up your customer service? Maybe it’s time for you to start utilizing technology like a chat widget to get at more leads and customers. If you look at trends in customer service you will notice […]

Do you have a lot of customers and it is hard to communicate with them? If this is the case, you might want to try using chatbot platforms. These are applications that can answer questions in different ways based on their programming. Like a human, chatbots read information from customers and then answer. The bots are […]

Fed up of losing out to the competition? Not only is this frustrating as a business owner, but it could also make it challenging to survive when operating in a competitive industry. If you are losing out to competitors despite getting traffic to your website, a chatbot could be transformative for your company. They can help […]

About 82% of consumers expect an immediate response to their sales or marketing questions. Another 90% expect immediate responses to customer service questions. Meanwhile, about 74% of consumers see the benefit of interacting with chatbots. In fact, chatbots could resolve 80% of chat sessions without the need for a human agent.  What exactly is an […]